Boston Market’s Simple Scheduling Secret

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Boston Market thrives on the simplest of things – chicken marinated in garlic, coated with seasonings and simple, classic sides – designed for their straightforward style. They’ve kept this simple and classic approach with their menu items, dedicating time and energy to making sure that they’re a reliable and accessible resource for anyone who’s looking for the Sunday dinner feel without spending all day in the kitchen.

This simplicity and ease is a key point in the success of Boston Market – and is reflected in the no-nonsense attitude of Nicole Lek, Assistant General Manager at the Boston Market in Toms River, New Jersey. She has her full plate every day: with a full-time job and three kids under 15, Nicole has a lot to juggle. Making sure that there’s time for helping them with homework when she’s not putting in time at Boston Market is imperative.

Nicole’s Most-Used Shyft Features

In our interview with Nicole, she shared with us that she and her store are using Shyft to help:

  • Expedite call out responses
  • Keep employees on track
  • Bring the team together

“Cutting the Fat” off of Traditional Scheduling

Managers can all agree on one thing; when an employee calls in sick last-minute, their bleak and inescapable future will consist of, at least, an hour or two in the backroom, calling every available employee…one-by-one.  Hitting voicemails, sending texts, being ignored; but managers are used to it.
However, it doesn’t have to be that way.  This prehistoric way of finding coverage takes valuable time and energy away from the duties a manager should be focusing on – making sure that their particular location runs as smoothly as possible, working to reach sales targets and ensuring customers have a pleasant experience.
Nicole really echoed this sentiment when she shared with us how Shyft has improved that dreadful process for her,

Instead of having to go through thousands of different phone numbers and email addresses to select one spot, it’s just made everything so much simpler – and made it a lot easier.

Now that the process is much easier, Nicole found herself with a few extra free-hours previously spent on the old manual process.  This new block of time is now refocused to enhancing the customer experience, hitting sales goals, and maximizing profits; it’s a win-win for all involved. 

Real-Time Communication with Workers on a “Need-To-Know” Basis

“The chat function and the scheduling seem to be used more usually than the swap,” Nicole shared. “It’s nice that the people who don’t work the same shifts are able to get in and jump in on conversations – we use the chat feature for basic, general communication throughout the whole store, or we praise on there as well if people did anything good.”
The ability to increase employee morale is another key component – and utilizing Shyft to make sure employees know that the great things they’re doing are not going unnoticed by management is vital in making sure that employees stay satisfied with their workplaces. By eliminating the days where the whole team is down an employee, there is significantly less resentment when employees had to pick up the slack and take on the responsibilities of two workers. 

Regaining Control of the Younger Generation of Workers

A shared struggle among managers in the foodservice industry is wrangling newer and inexperienced employees who may not have developed key workplace skills kin to that of a veteran.
“In food service, you’re working with teenagers, and it’s difficult to keep them on track sometimes.” Nicole confided. “But since we have been using Shyft it’s been kind of like a ‘no-excuse’ like, hey, you have all these people available to you, there’s no reason for you to not find coverage.”  

Before Shyft, a valid excuse for not showing to your shift is, “I couldn’t find anyone to cover it!” or, “nobody texted me back!”

Shyft thrives on making sure that employees, especially tech-savvy young ones, are able to have a tool that allows them to keep their schedules and time management in accordance with their ever-changing schedules.  
Managers understand that most employees lead very hectic lifestyles, and sometimes last-minute things arise. Shyft adds that much-needed flexibility to meet the highly-variable lives of the younger generation.  
Boston Market really does keep it simple – so much so that they and app-based scheduling technology go together like peanut butter and jelly.  Well, since we’re talking Boston Market, maybe more like rotisserie chicken and sides. Anyway, it’s a natural fit.

Thank you to Nicole for sharing your story!

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