Answers to 5 FAQ’s about Mobile WFM

three employees read a message on a mobile device

Mobile WFM is here, and it’s changing the nature of hourly work. Employers now have the ability to engage their workforces on employees’ personal mobile devices. This has major implications for employee onboarding, communication, scheduling, and more. At Shyft, we’ve seen how a mobile-first solution improves morale, reduces absenteeism, and increases retention at companies.

More and more employers are interested in leveraging mobile technology for their workforce management strategies. However, there are plenty of concerns that company leaders must address in order to achieve a successful mobile deployment. In our work with employers in retail, supply chain, and other industries, we often field questions related to security, legal compliance, and implementation.

To help educate business leaders, we developed the Employer’s Guide to Mobile WFM to answer those questions – as well as address concerns you may not have considered. To give you a sneak peek of the content in the guide, here are short answers to five frequently asked questions:

Is mobile WFM secure?

When employees are accessing company data on their personal devices, security is a top concern. Fortunately, a mobile solution can be configured to support your company’s security requirements. A comprehensive security setup should factor in concepts like user validation, role-based user permissions, reliability, and scalability.

Are there compliance risks for mobile WFM?

When employees are using their mobile devices for work tasks, you must consider legislation like personal device policies and the Fair Labor Standards Act (FLSA). To get ahead of compliance risks, your company will want to distribute a Bring Your Own Device (BYOD) policy that establishes guidelines for employees’ use of their mobile devices for work. Mobile WFM also supports companies’ ability to comply with Fair Workweek legislation by enabling voluntary shift swapping.

Does mobile WFM integrate with my existing WFM system?

Yes! There are mobile solutions available that integrate with workforce management systems. A mobile WFM solution acts as the mobile front-end for a workforce management system to create an intuitive, engaging experience for employees. For instance, Shyft Workforce is integrated with both JDA and Kronos to sync frontline worker data with backend scheduling and forecasting. 

What impact does employee engagement have on the bottom line?

It’s been proven that increased employee engagement increases productivity and improves business outcomes. When you give employees the latest technology to help them save time and do their best work, it results in higher levels of satisfaction and productivity that results in happier customers. Shyft users report improved employee morale, increased retention, and time savings of up to four hours per week. 

How do I ensure a mobile solution works?

A mobile solution only works if it furthers your business goals, so start by defining key metrics for success. Then, we recommend running a pilot of the solution to see how it performs with employees. Be sure it resonates with employees and that you’re seeing regular use. A pilot also allows you to collect data to use to analyze the solution’s ability to support your strategy.

Learn More About Mobile WFM

There’s plenty more to be said about each of these questions, and that’s why we wrote the Employer’s Guide to Mobile WFM. Download your copy to get the full scoop on mobile WFM, from BYOD to SSO. And, if you have any lingering questions, consider scheduling a demo to discuss mobile directly with a member of our team.

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